xigxag Accessibility Policy
Our commitment to accessibility
At xigxag, we believe everyone should be able to enjoy more books. Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, or if you have other accessibility needs, we want our website and mobile app to work for you.
Because we embrace the values of diversity and inclusion in all that we do, our mission is to make xigxag as accessible as possible to as many people as possible.
What we’re working to
The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA are the internationally recognised standard for web accessibility. We’re committed to meeting those standards across our website and mobile app.
In 2026, we completed a comprehensive WCAG 2.1 AA audit of our mobile app and addressed all major issues identified. We also carry out ongoing screen reader testing — including with VoiceOver — to identify and fix issues as part of our regular development process.
We’ve also begun auditing our website against the same standard and are actively working with our development partners to address the issues we’ve found.
As a certified B Corp, we also believe in transparency, so we intend to use this policy to signal our progress, whilst being honest about what we have yet to improve.
What we’re doing
Here are some of the things we’re focused on to make sure our website and mobile app work well for everyone:
- Site structure: We use appropriate headings, lists, paragraphs and other formatting so that customers can understand the content and navigate easily with assistive technology.
- Text equivalents: We’re working to ensure our images and multimedia are fully accessible through alternative text, captions and transcripts, so people who can’t see images or hear audio can still interact with our content.
- Consistency: Once you understand how our navigation and service works, you should be able to interact with our website and mobile app with consistent, predictable functionality.
- Beyond xigxag: We choose partners that share our diversity and inclusion ambitions, and we work to educate our partners about the importance of designing accessibility into solutions from the start.
Known limitations
Here are some of the issues we are aware of that we’re still working on.
On the app: Our main outstanding issue is full support for system fonts. This affects users who rely on custom font sizes or styles set at the operating system level. It’s a significant piece of work and we’re actively exploring the best way to address it.
On the website: We’re working through a number of improvements including adding descriptive text for images so screen readers can describe them, improving the labelling of forms and navigation for assistive technology users, adding a “skip to content” link for keyboard users, and making our web audio player fully accessible. We’re also reviewing colour contrast and heading structure across all pages. We’re addressing these with our development partners and will continue to update this page as we make progress.
If you encounter any other issues, we’d love to hear about them. Feedback from our customers directly shapes what we prioritise.
Need help or have feedback?
If you love the xigxag website and the mobile app, or if you experience any issues, please let us know. Email us at: [email protected]
Learn more
W3C’s Web Accessibility Initiative (WAI) offers resources, strategies and guidelines to help make the web fully accessible to people with disabilities.