xigxag Accessibility Policy

Our commitment to accessibility

At xigxag, we’re committed to our customers. Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, or if you find that you have other accessibility needs, we believe all of our customers should be able to access and use our service via our website and mobile app. Because we embrace the values of diversity and inclusion in all that we do, our mission is to make xigxag as accessible as possible to as many people as possible.

How do we accomplish our goals?

We set high standards for web accessibility and are striving to ensure we are in compliance with all laws and guidelines. Our team is dedicated to making our website and mobile app experiences the best they can be, and we collaborate with our customers to identify areas that need improvement.

The Web Content Accessibility Guidelines (WCAG) 2.0 Level AA are recognized and acknowledged as the international standard measure of success. We are working to meet those standards, and will regularly test our site to ensure compliance. We are incorporating accessibility and inclusive design as an integral part of all our digital work: during project planning, implementation, and site improvements based on customer feedback. We are working to make sure our sites function properly. We’re always learning. Our teams learn from everything we do, and we always look for improvements in performance, speed, and accessibility.

Steps we are taking to improve accessibility

Here are some of the items we are addressing to make sure our website and mobile app are as easy to use as possible for all customers:

  • Site Structure: We are working to use appropriate headings, lists, paragraphs and other formatting features on xigxag.co.uk and the xigxag mobile app so that customers can understand the content and navigate more easily with assistive technology.
  • Text Equivalents: People who either can’t see images or hear audio may need some form of a text equivalent to interact with our sites. We are working to ensure our images and multimedia are fully accessible through alternative text, captions and transcripts.
  • Site Consistency: We’re working towards consistency in the way we build our website and mobile app. Once you understand how our navigation and service functions, our goal is to ensure that you will be able to interact with our website and mobile app with consistent functionality.
  • Beyond xigxag: We’re committed to choosing partners that share our diversity and inclusion ambitions and we will work to educate and inform our partners about the importance of designing accessibility into solutions from inception. 

Need help or have feedback?

Send us your feedback: if you love xigxag.co.uk and the mobile app, or if you experience any issues, please let us know. Email us at: accessibility@xigxag.co.uk

Learn more

W3C’s Web Accessibility Initiative (WAI) offers resources, strategies and guidelines to help make the web fully accessible to persons with disabilities.