Helpful Info

Learn more about xigxag

home screen ipad home screen ipad

Frequently Asked Questions

About Us

xigxag is an innovative new digital reading app that aims to revolutionise the audiobook experience. With no monthly subscription required, we offer you the ability to listen to audiobooks on your terms, and at your own pace. We offer first-ever innovations that other audiobook platforms don’t, such as quote and share and the x-book! We have even more cool features on the way. We will let you know as soon as they are available!

Founders Kelli and Mark started xigxag because they felt that the audiobook listening experience hasn’t moved on since books on tape. Despite this, audiobooks seem to be priced at a premium to other formats. Subscription models are inflexible: users have to wait if they finish a book early, and pay even when they don’t have time to read. xigxag exists to offer listeners a modern platform designed specifically for audiobooks, with pricing that’s accessible to all.

 

At xigxag, our innovative technology unlocks a load of features to improve the audiobook experience. Users navigate through the book by sentence, paragraph and chapter – more like reading. You’ll never get dropped in the middle of a thought, so you can always find your way. We offer an amazing quote share feature – a first for audiobooks – that allows you to share your favourite segments with your friends, or the world. That’s great for authors and publishers too as it spreads the word about the audiobooks people love.
We are also the home of the x-book, our exclusive listen-and-read format that’s like an audiobook and ebook in one. You can search, refer to text or even switch to reading, without paying more. 

Pricing and Purchasing

Our pricing is simple. It works on an annual basis from a user’s first purchase.

 

£7.99 per title for the first five books

£6.99 per title for books 6-10

£5.99 per title for books 11-15

£4.99 per title for books 16-20

£3.99 per title when you buy more than 20 books in the year (full priced titles only).

 

We also have a selection of books that are priced at £3.99, as well as a selection of free titles, so you will always find something to listen to within your budget.

You can always find a brilliant selection of £3.99 audiobooks and x-books in the ‘£3.99 Top Picks’ section on the home screen. Click the right arrow to see the full list of discounted titles.

There is no subscription fee! At xigxag you only pay for the titles when you’re read to listen, so there’s no pressure to pay when you don’t.

You can! A lot of our users like to listen to the audiobook on their phone when they are out and about, but prefer to switch to reading on their tablet. With xigxag, you can use your account across six devices and download the same book across two.

First, please make sure you have updated your payment details in the App Store or Google Play Store – we use this payment method for all purchases in the app. Click on the cover of the book you’d like. You’ll see a screen with information about the book. At the bottom, there are three icons. Click on the shopping cart icon to purchase. The price is listed below the shopping cart icon where it says ‘Buy now’. Once purchased, you can choose to download, stream or listen later. You will find your purchases in your ‘Reading List’ on the home screen.

Audiobook and ebook publishers divide rights to sell their titles geographically.  We have focused on making titles available in the UK first, as it is our home market. We hope to be able to expand soon enough, but we’d like a bit of time to get the product right for the UK. 

Using the xigxag app

The xigxag app is available on Google Play for Android users and the App Store for iOS users.

 

Download from the App Store

When you open the app, you will see our ‘Top Picks’ of the week. If you scroll down, you will see a selection of genres. To see more of our Top Picks or more titles in a genre, simply click the ‘Genre’ title or the big arrow to the right. Over time, we will be making more genres available on the front page. You can also search by genre. Just click on the search icon at the top of the home screen and enter the genre or a description of the type of book you are looking for.

We want you to find everything you are looking for and with thousands of great audiobooks and x-books available, you may need to search. Click on the search icon at the top of the home screen and enter what you’re looking for. You can search by author, title, genre or keyword.

You can always find a brilliant selection of £3.99 audiobooks and x-books in the ‘£3.99 Top Picks’ section on the home screen. Click the right arrow to see the full list of discounted titles.

Click on the cover of the audiobook or x-book you’d like. You’ll see a screen with information about the book. To the right of the cover, there are three tabs. The first tab with the ‘list’ icon allows you to see the chapter list. The second tab with the ‘play’ icon allows you to listen to a sample. The third tab with the ‘plus’ icon allows you to save the book for later on your ‘Bookshelf.’

Find your ‘Bookshelf’ on the home screen in between your Reading List and your Quotebook. Click the ‘Bookshelf’ text to see the most recent adds. Click again to see the full list.

You can save any audiobook or x-book to enjoy later by adding it to your Bookshelf.  Find your Bookshelf in the middle of the home screen. Click on ‘Bookshelf’ once to see the three most recent adds. Click ‘Bookshelf’ again to see all the titles you have saved for later.

You can find the three books you have most recently listened to under ‘Reading’ in the middle of the home screen. Click ‘Reading’ again to see all the titles you bought.

You can tidy up your ‘Reading’ list and remove any titles you’ve finished by clicking on the three-dot menu to the right of the title and ‘Remove from reading list’.

You’ll always find the full list of titles you’ve purchased in the ‘My Books’ section of ‘My xigxag’. Access it from the three-dot menu in the top right corner of any screen. And, if you want to add something back to your ‘Reading’ list again, just click ‘Add to reading list’.

Once you have purchased a book, you are given the option to ‘Listen Later’, ‘Stream now’ (listen without download), or ‘Download to Device’. If you select ‘Listen Later’ you will be sent back to the home screen, where you can play directly from your ‘Reading’ list. If you select ‘Stream now’, the audio should start to play almost immediately. If you ‘Download to Device’ you will need to wait for the download to complete before listening. Soon, you should be able to play while the book downloads in the background. We’ll keep you posted!

Yes! When you are playing an audiobook or x-book your listening speed is displayed above the play button. To change it, just press and hold the play button and you’ll be able to select your ideal speed. 

We have a customisable sleep timer that you can set for a duration or the end of a chapter. You’ll find the “Sleep” button on the bottom right of the play screen. 

You can! Click the three dots in the top right and open the Settings menu. From there you can select your theme. We offer light theme or dark theme, or if you choose “Theme follows system” it will automatically adjust to your phone settings.

You can use your car’s bluetooth connection to play your xigxag audiobooks through the audio system. We have a screen designed for use in the car, simply press the car button on the play screen and you’ll find a bigger, simpler interface. 

 

Sure! It’s easy to share your favourite books. Select the book you would like to gift and choose “Gift this book”, or you can press the gift button on the play screen. You will need the email address that your friend signed up to xigxag with and they’ll receive a notification of your gift. Not a user yet? That’s no problem. Just enter their email and we will contact them with the good news.

You can tidy up your ‘Reading’ list and remove any titles you’ve finished by clicking on the three-dot menu to the right of the title and ‘Remove from reading list’.

You’ll always find the full list of titles you’ve purchased in the ‘My Books’ section of ‘My xigxag’. Access it from the three-dot menu in the top right corner of any screen. And, if you want to add something back to your ‘Reading’ list again, just click ‘Add to reading list’.

Yes! You can remove any audiobook or x-book downloaded to your device by finding it in your reading list, clicking on the more menu (the three vertical dots on the right hand side), and selecting ‘Remove download from device’.

The x-book®

An x-book® is an audiobook and ebook in one amazing integrated format, exclusive to xigxag. Our technology indexes the audiobook to the ebook to enable a load of brilliant features for listeners: see illustrations, see the structure of dialogue, look up words, search for something you missed or want to hear again, switch to reading, or read along!

We always have a selection of x-books (audiobook and ebook in one) displayed on the home screen. Look for the purple x-book banners in the bottom left of the cover.  You can also select the x-book button on your search, and it will automatically bring up the x-book selection.

Absolutely! There are two ways to do this. When you are in the x-book reading screen, click on the A at the top of the screen and you will be able to adjust the size and spacing of the font. You can also adjust this in the Settings menu – click the three-dots in the top right corner of any screen. 

With x-books, you get to listen to your favourite audiobooks and also see the text of the ebook.  When you want to read, you can scroll at your own pace or choose to autosync with the audiobook.  This means the text will move automatically to keep in sync with the audiobook. If you decide to just read (no audio), then just hit pause and scroll away.  Be sure to double tap the text and click ‘Play from Here’ to re-sync the audio, when you’re ready to start listening again. 

It’s your choice. We have an autosync option that enables the text to stay in perfect sync with the audiobook by scrolling automatically. You can also switch this off if you prefer to take control, either in the Settings menu, or on the reading screen within the x-book.

This is a tricky one! To make all these great titles available to you, we must agree contracts with publishers. Some of the early contracts we signed hold us back from doing everything we want to do. These publishers are wary of a new business model and the impact it can have on authors and narrators, which we understand. As a new partner for them, it will take time to earn their trust. But we are working hard on this, and as you listen to more great audiobooks and we build a great store, we’re confident the publishers will come to see the same benefits as you.

With the x-book®, you’re never left wishing you understood the word the narrator just said. Now you can see the word for yourself and lookup the definition. As you’re listening, click ‘Refer to Text’ to see the text.  Find the word, double click on it and tap ‘lookup’. There’s a built in dictionary in the app, but if that doesn’t find it, and links to Wikipedia if you find you need it.

Quotes and Sharing

SR quote

It’s easy. Just click on the quote button in the play screen. Your quote will prepare to save. Don’t forget to give it a name so that you can remember it. You can also edit the quote by trimming it. You can find all of your quotes in the Quotebook section of the app.

We have two types of quotes available on the app. All audiobooks offer the audio quote option. This saves the quote with the snippet of audio. We also have an additional text quote option available on x-books. Unfortunately not all publishers allow the full text functionality at this stage. We are working on that!

Share Quote

Share them with the world! Choose “Share” from the Quotebook and you will have the option to share them to your favourite social media platforms. Each platform is different in how much it allows us to integrate, but we recommend Twitter and Facebook for the full sharing functionality. Don’t forget to tag us in, we love to see your quotes.

To edit and share a quote, first find it in your quotebook. Select the three vertical dots icon on the right hand side. Select ‘listen’ to make sure it matches the clip you’re looking for. Select ‘edit’ to trim it down to the precise segment you want to share (right now you can only trim off segments from the front – soon you will be able to trim any segment). Then select ‘share’ to share it on your preferred platforms. If you share on social media, please consider giving the author, narrator, and xigxag a shout out!

You can find all your quotes in your Quotebook in the middle of the home screen. Click on ‘Quotebook’ once to see the three most recent adds. Click ‘Quotebook’ again to see a full list of all your saved quotes.

Get in touch

Of course! Please email us at support@xigxag.co.uk from the account you registered with in the app and we would be happy to help. Please don’t share any sensitive information in any emails with us. For issues with purchases, you may need to contact the support teams for the App Store or Google Play.

We take copyright matters very seriously. Our contracts ensure our partner publishers have the right to allow us to resell their content in the territories we operate in. But that doesn’t mean errors can’t happen. Please contact your publisher or email us at support@xigxag.co.uk and we’ll promptly address any comments.

We’re sorry to hear that! First, we recommend you close the app completely and restart. If that doesn’t solve it, please report your problem in the app by selecting the three dot menu in the top right corner of the home screen. Click ‘Report an Issue’ and complete the form. That will go directly to our technical team to solve. If you don’t feel like your issue is being resolved, feel free to get in touch by emailing us at support@xigxag.co.uk.

Super! We are always looking for more great books to offer our users, and we’d love to tell you about some of the benefits we can offer authors and publishers. If you’re used to dealing with our competitors, we think you’ll be pleasantly surprised. Please get in touch with us at content@xigxag.co.uk.

For any and every issue, we are more than happy to help! Please contact us at support@xigxag.co.uk. We’d love to hear from you.

Address

Gunnislake, Cornwall, PL18, UK

Have a question?

Subscribe to our newsletter

Sign up to get tailored content recommendations, product updates and info on new releases. Your data is your own: we commit to protect your data and respect your privacy.