An Education in Service Management
- Author David Barrow
- Narrator Andrew Kingston
- Publisher IT Governance Publishing
- Run Time 5 hours and 30 minutes
- Format Audio
- Genre Business and Management, Computing and Information Technology, Information technology: general topics, Management and management techniques.
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What to expect
An Education in Service Management – A guide to building a successful service management career and delivering organisational success
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.
Buy this book today to understand how to embark on a successful career in service management!
Paperback formats are available for all IT Governance Publishing titles on request and there is no minimum order limit. Please contact us for further information:
- team@itgovernancepublishing.co.uk
- +44 (0)333 666 9000
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