An Education in Service Management
- Author David Barrow
- Narrator Andrew Kingston
- Publisher IT Governance Publishing
- Run Time 5 hours and 30 minutes
- Format Audio
- Genre Business and Management, Computing and Information Technology, Information technology: general topics, Management and management techniques.
Flexible Pricing & Rewards For Listening
At xigxag, the more you read, the less you pay* on select audiobook and x-book® titles, as in the table below. Pricing updates automatically in the app and resets one year after your first purchase. And you can always find a selection of brilliant titles available for only £3.99.
Titles Purchased
- 1-5
- 6-10
- 11-15
- 16-20
- Over 20
Price per title
- £8.99
- £7.99
- £6.99
- £5.99
- £4.99
*Only the full price titles you buy count toward your personal pricing tier. Full price titles don’t include Listen for Less or other books bought with a voucher or discount code.
Listen to a sample
What to expect
An Education in Service Management – A guide to building a successful service management career and delivering organisational success
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.
Buy this book today to understand how to embark on a successful career in service management!
Paperback formats are available for all IT Governance Publishing titles on request and there is no minimum order limit. Please contact us for further information:
- team@itgovernancepublishing.co.uk
- +44 (0)333 666 9000
What format is right for me?
All of our titles are available in print, PDF, e-pub and Kindle formats so that you can select the most appropriate for your needs. To understand what format is best for you, check out our ebook FAQ. We also produce a number of titles as audiobooks. Please visit our audiobook FAQ for more information on how to download and listen to your book.
| Author | David Barrow |
|---|---|
| Narrator | Andrew Kingston |
| Duration | 5 hours and 30 minutes |
| ISBN | 9781787784710 |
| Format | Audiobook |
| Publisher | IT Governance Publishing |
| Genre | Business and Management, Computing and Information Technology, Information technology: general topics, Management and management techniques |
| Availability | AU, GB, IE, US |
More from the same
Narrator
About xigxag
xigxag is an independent, UK-based audiobook platform and the UK’s only B Corp certified audiobook company. We offer nearly 150,000 audiobooks, all with professional human narration. No AI-generated voices. xigxag is rated an Ethical Consumer Best Buy for audiobooks and a top-rated ethical bookshop.
There is no subscription. You buy the audiobooks you want, you own them permanently, and prices start at £8.99. The more you listen over the year, the less you pay per book, and there is always a selection in Listen for Less from £3.99. You can also send audiobooks as gifts using our audiobook gift cards or in-app gifting.
Every audiobook on xigxag has honest reviews covering both the book and the narration, and our community features make it easy to share what you are listening to, discover what others recommend, and find your next listen.
Download or stream on iOS, Android, or in your browser. Browse the full catalogue at xigxag.co.uk.