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Be Our Guest

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What to expect

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Author Theodore Kinni
Narrator Barry Abrams
Duration 5 hours and 26 minutes
Release Date
ISBN 9781494582333
Format Audiobook
Publisher Tantor Media, Inc
Genre Business and Management, Customer services, Hospitality, sports, leisure and tourism industries, Industry and industrial studies
Availability US

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