Dishing the Dirt

'A jaw-dropping investigation' – The Bookseller

'A great book, well researched, funny and poignant. I loved it.' – Kit De Waal

Dishing the Dirt pulls back the polished surfaces of modern London to reveal the people who make our homes, offices and Airbnb rentals sparkle – and the secrets they're expected to swallow while doing it.

In the prologue, a cleaner quietly clears away the evidence of an affair in the marital bed. Nobody apologises. Nobody even really looks at her. She's "just the cleaner" – present in the most intimate spaces, yet treated as if she doesn't count. From that moment on, journalist Nick Duerden follows the trail into a hidden, booming industry where class, money, migration and modern work collide behind closed doors.

Because here's the uncomfortable truth: cleaners are everywhere, yet we know almost nothing about them. We hand over keys, alarm codes and private routines – then avert our eyes. We talk about the "service" but rarely about the worker.

Over 15 months, Nick Duerden interviewed dozens of cleaners from all over the world who have settled in London, capturing a series of vivid, eye-opening snapshots of what it's really like to clean up after other people in a country that's often far from home – where cultural misunderstandings loom large, standards can be punishingly exact, and the line between "cleaning" and "everything else" is constantly pushed.

You'll discover how this shadow workforce actually functions: the ads in shop windows and online listings; the WhatsApp groups where jobs are swapped like favours; the haggling over hourly rates; the agency placements that promise security and deliver anxiety; the travel costs that quietly eat up wages; and the small humiliations that can come with being simultaneously essential and invisible.

You'll meet:

• The businesswoman training cleaners to satisfy demanding clients (and defuse the panic when something "goes missing")

• An actress balancing auditions with vacuuming

• Workers trapped in exploitation and slave labour, trying to rebuild a life

• A trade unionist helping newcomers learn their rights, find community, and escape abuse

• The lesser-spotted male cleaner and the judgments he faces

• Crime scene cleaners dealing with the aftermath the rest of us can't bear to see

• Housekeepers serving the super-rich in Mayfair mansions, where "domestic cleaner" becomes "house manager" and discretion is everything

• The naked cleaner offering dusting, banter and blurred boundaries

• A modern butler navigating hierarchy, etiquette and "New Money"

• And the clients who treat their cleaner as confidante, therapist… or furniture

These stories are sometimes shocking, sometimes hilarious, and often heartbreaking – but never abstract. Duerden writes with warmth and wit, letting cleaners speak for themselves as they describe pride in their work, loneliness in an expensive city, the pressure to please, and the dreams they're saving for.

Dishing the Dirt is narrative nonfiction that reads like a page-turner: social history, investigative journalism and human drama rolled into one. It's a compelling look at domestic labour, migrant stories, the gig economy and the modern British class system – told through the dirt we leave behind and the people we pay to remove it.

'Succeeds brilliantly in dismantling casual assumptions about the drudgery of cleaning'  – The  Guardian