ISO 9001:2015

Synopsis

The success – or failure – of all businesses largely depends on the quality of the products and services they supply. This, in turn, depends on finding the right balance between investment and returns. Develop goods and services that are of too low a standard and no one will buy them; put too much into creating high-quality products and services and you may price yourself out of the market in an attempt to recover your costs. This is where quality management comes in. With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management. It is the perfect introduction to the Standard, and will help ensure the quality of your products and services, increase customer satisfaction, and enhance your business’s efficiency. A handy reference guide, it covers: a brief history of quality management and ISO 9001; useful definitions of ISO 9001 terminology; a discussion of the requirements of the Standard, including an in-depth examination of clauses 4 to 10 of ISO 9001, which specify the requirements for a QMS; and some of the myths about ISO 9001 certification. Help ensure the quality of your products and services, increase customer satisfaction, and enhance your business’s efficiency with this perfect introduction to ISO 9001.