ITIL^® 4 Create, Deliver and Support

If you’ve achieved your ITIL^® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a must-have skillset practitioners should seek beyond Foundation level.

Create, Deliver and Support is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to support end-to-end delivery of IT-enabled products and services, and to assure that services deliver the agreed value.

An excellent supplement to any ITIL 4 Create, Deliver and Support training course

ITIL^® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL^® 4 Create, Deliver and Support module.

The majority of this book is based on the official AXELOS ITIL^® 4: Create, Deliver and Support publication and the associated Create, Deliver and Support Managing Professional syllabus. It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner.

Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.

The guide focuses on:

• Service value system key concepts and challenges;
• Using a shift-left approach;
• Planning and managing resources in the service value system;
• The use and value of technology across the service value system;
• ITIL practices and value streams for new services and user support;
• How to create, deliver and support services; and
• Exam preparation.

A useful tool throughout your career

In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come – long after you’ve passed your exam.

The essential link between your ITIL qualification and the real world – buy this book today!

ITIL^® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

Part of Claire Agutter’s ITIL 4 Series. For more information about the other books in the series, visit: www.itgovernancepublishing.co.uk/author/claire-agutter