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What to expect

‘Could there be a more relevant book for our times? . . . Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ – Nir Eyal, author of Hooked and Indistractable

Hear me out. Does this sound like you?
You end a team meeting and can’t recall a single thing that was said.
You leave a conversation with a friend feeling disconnected and unfulfilled.
You think you and your boss are on the same page, only to find out you haven’t been meeting expectations.

Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:

– How to quickly build rapport with strangers
– Which questions help people unlock what they need to say
– When it’s time to throw out the script entirely
– How to recover from listener’s drain

Critics Review

  • This is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing

    Seth Godin, author of The Practice
  • Could there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it

    Nir Eyal, bestselling author of Hooked and Indistractable
  • Listen Like You Mean It brings an extremely underappreciated skill to the forefront, and illuminates practical ways we can all improve, whether we’re designing products, trying to reach an agreement, or simply listening to a friend. The world would be a better place if we all developed a listening mindset

    Liz Fosslien and Mollie West Duffy, co-authors of the Wall Street Journal bestseller No Hard Feelings
  • A helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed

    Lea Berman and Jeremy Bernard, author of Treating People Well
  • Listen Like You Mean It is a delight – a secret handbook for mastering communication in the work world and beyond, from a world-class expert who writes like a friend

    Jake Knapp, author of Make Time and Sprint
  • You know listening is one of the best ways to learn and connect, but how much time have you actually spent analyzing your style and skills? As a user experience researcher, Ximena Vengoechea specializes in the art and science of listening. Her book is full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses.

    Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLife

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