Ten Steps to ITSM Success
- Author Angelo Esposito, Timothy Rogers
- Narrator Peter Silverleaf
- Publisher IT Governance Publishing
- Publish Date 23 October 2018
- Run Time 6 hours and 42 minutes
- Format x-book®
- Genre Computing and Information Technology.
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What to expect
A wealth of material has been written to describe ITSM, but little practical advice is available on implementing an ITSM model in a real organization in order to achieve business objectives. This challenge is best understood by those with experience of transforming ineffective and expensive IT, yet most ITSM guides are authored from a purely academic standpoint.
Ten Steps to ITSM Success guides the reader through an ITSM transformation journey based on the authors’ real-world experiences. Advice is delivered through a ten-step approach, with each step building upon the successes of its predecessors. Summary lists of key questions to ask and specific actions to take are included in each step, and a useful business case template is provided as an appendix.
This book is aimed at ITSM practitioners and consultants, but will also be of interest to IT directors and C-suite executives looking to transform their IT into a value-creating business partner, to establish a service management culture, and to drive improvements within their organisation.
Subjects covered include:
- Documenting objectives, identifying current and future demands, analysing service financials.
- High-level design, negotiating development priorities, creating an execution plan and roadmap, agreeing roles and responsibilities.
- Detailed design, building, testing, deploying.
- Monitoring and continual improvement.
Each step includes summary lists of key questions to ask and specific actions to take, and a useful business case template is included as an appendix.
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