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The 10 Golden Rules of Customer Service
- Author
- Deb Duncan, Todd Duncan
- Narrator
- Janet Metzger, Christopher Grove
- Publisher
- Ascent Audio
- Publish Date
- 1 April 2019
- Run Time
- 53 minutes
- Format
- Audiobook
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Details
- Author
- Deb Duncan, Todd Duncan
- Narrator
- Janet Metzger, Christopher Grove
- Duration
- 53 minutes
- Release Date
- 1 April 2019
- ISBN
- 9781469070599
- Format
- Audiobook
- Publisher
- Ascent Audio
- Genre
- Business and Management, Customer services
Synopsis
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
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