In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to modern leadership, you need to be aware of more than just the bottom line. You also need to apply emotional intelligence in how you manage people, processes, and change.



In this book, you'll discover a five-step process for empathetic, productive communication. Through real-world case studies, proven tools, and actionable strategies, The Emotional Intelligence Advantage demonstrates how you can address conflict and facilitate change seamlessly.



● Embrace workplace challenges and focus on what you can control.



● Process emotions and effectively shift from defensiveness to solutions.



● Recognize your impact on others and build team resilience and emotional alignment.



● Ask the right questions to unify stakeholders and achieve shared goals.



● Apply strategies that drive progress, spark organizational transformation, and deliver lasting results.