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Digital Audiobook
The Experience by Brian Church, Bruce Loeffler

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The Experience

Author
Brian Church, Bruce Loeffler
Narrator
Kevin Young
Publisher
Ascent Audio
Publish Date
7 July 2022
Run Time
8 hours 47 minutes
Format
Audiobook
Genre
Customer services
$13.95

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What to expect

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and

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Details
Author
Brian Church, Bruce Loeffler
Narrator
Kevin Young
Duration
8 hours 47 minutes
Release Date
7 July 2022
ISBN
9781663706157
Format
Audiobook
Publisher
Ascent Audio
Genre
Customer services

Synopsis

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and

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