The Heart of Hospitality
- Author Micah Solomon
- Narrator Kevin T. Collins
- Publisher Tantor Media, Inc
- Publish Date 30 July 2024
- Run Time 7 hours and 10 minutes
- Format Audio
- Genre Customer services, History of specific companies / corporate history, Hospitality, sports, leisure and tourism industries.
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What to expect
As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
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