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Digital Audiobook
Total Quality Management by Stephen George

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Total Quality Management

Author
Stephen George
Narrator
Lloyd Bochner
Publisher
Phoenix Books, Inc.
Publish Date
1 July 1997
Run Time
2 hours 25 minutes
Format
Audiobook
Genre
Quality Assurance (QA) and Total Quality Management (TQM), Management and management techniques
$13.95

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What to expect

The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking—placing emphasis on patterns of change and the interrelationships among people and processes of the entire organization, how they relate to customers, and their role in a changing marketplace. This audio provides a close-up look at the world's most successful companies implemented these management tools to improve every level of the organization.

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Details
Author
Stephen George
Narrator
Lloyd Bochner
Duration
2 hours 25 minutes
Release Date
1 July 1997
ISBN
9781614673835
Format
Audiobook
Publisher
Phoenix Books, Inc.
Genre
Quality Assurance (QA) and Total Quality Management (TQM), Management and management techniques

Synopsis

The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking—placing emphasis on patterns of change and the interrelationships among people and processes of the entire organization, how they relate to customers, and their role in a changing marketplace. This audio provides a close-up look at the world's most successful companies implemented these management tools to improve every level of the organization.

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