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Transform Customer Experience
- Author
- Isabella Villani
- Narrator
- Jonathan Yen
- Publisher
- Ascent Audio
- Publish Date
- 9 April 2019
- Run Time
- 9 hours 4 minutes
- Format
- Audiobook
What to expect
Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.
From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
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Details
- Author
- Isabella Villani
- Narrator
- Jonathan Yen
- Duration
- 9 hours 4 minutes
- Release Date
- 9 April 2019
- ISBN
- 9781469072722
- Format
- Audiobook
- Publisher
- Ascent Audio
- Genre
- Business and Management, Customer services
Synopsis
Your customers are your future.Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
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