Listen to a sample
Customer Communities
- Narrator
- Stephen R. Thorne
- Publisher
- Ascent Audio
- Publish Date
- 26 December 2023
- Run Time
- 7 hours 58 minutes
- Format
- Audiobook
What to expect
In Customer Communities, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.
The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey. You'll also find:
● Strategies for creating a cross functional customer engagement team
● Techniques for building community in places that aren't the web or on social media
● Ways to bring your organization's culture and values into your community with a human-first alignment
An essential roadmap to community development for customer success, marketing, support and product teams, and other entrepreneurs, founders, and executive business leaders. Customer Communities will earn a place on the bookshelves of anyone with a stake in organizational growth and resilience.
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Details
- Author
- Nick Mehta, Robin Van Lieshout
- Narrator
- Stephen R. Thorne
- Duration
- 7 hours 58 minutes
- Release Date
- 26 December 2023
- ISBN
- 9781663730121
- Format
- Audiobook
- Publisher
- Ascent Audio
- Genre
- Management: leadership and motivation, Customer services
Synopsis
Make community building your ultimate business growth strategyIn Customer Communities, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey. You'll also find:● Strategies for creating a cross functional customer engagement team● Techniques for building community in places that aren't the web or on social media● Ways to bring your organization's culture and values into your community with a human-first alignmentAn essential roadmap to community development for customer success, marketing, support and product teams, and other entrepreneurs, founders, and executive business leaders. Customer Communities will earn a place on the bookshelves of anyone with a stake in organizational growth and resilience.
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