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The Happy Index
- Author
- James Timpson
- Narrator
- James Timpson
- Publisher
- HarperCollins Publishers
- Publish Date
- 15 February 2024
- Run Time
- 6 hours 40 minutes
- Format
- Audiobook
- Genre
- Management: leadership and motivation, Management decision making, Business ethics and social responsibility, Ownership and organization of enterprises, Business communication, etiquette and presentation, Business strategy, Self-help, personal development and practical advice, Organizational theory and behaviour
What to expect
A Waterstones Book of the Month and Paperback of the Year 2025
'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' The Guardian
The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.
______________________________
James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.
The Happy Index invites readers into a world where employee happiness isn't just a buzzword – it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.
From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.
Critics Review
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‘The way that he operates is the way I’d like the whole world to operate.’ Jake Humphrey, host of The High Performance Podcast
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‘A must-read for anyone who cares about better ways of doing business.' Sunday Times
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'James Timpson’s a man who gets things done … He makes profits, values his employees and fixes things.' The Times
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'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' Guardian
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'James Timpson knows the secret to making money.' Telegraph
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'Timpson [has] developed a reputation for being humane.' Financial Times
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‘These lessons give you the tools to a brighter, happier workplace.' Roisin Currie, CEO of Greggs
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‘The Happy Index is a beacon of hope for businesses everywhere.' Julian Richer, author of The Ethical Capitalist
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'Proves that businesses can be a force for positive change in our communities.' Pia Sinha, CEO of Prison Reform Trust
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‘Timpson has much to teach all of us about building a welcoming and winning culture that always puts people first.' Richard Walker OBE, Executive Chairman of Iceland Supermarkets
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'The more I learn about the Timpson family and how they run their companies, the more impressed I am.' James O'Brien
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'The most interesting and unexpected appointment in Keir Starmer’s government. … He’s respected across the political spectrum for his work.' Fraser Nelson, The Spectator
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‘Not only do Timpson look after their own people, but they also genuinely care about helping others in need.' Sir Tom Hunter, philanthropist and entrepreneur
User Reviews
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Details
- Author
- James Timpson
- Narrator
- James Timpson
- Duration
- 6 hours 40 minutes
- Release Date
- 15 February 2024
- ISBN
- 9780008654771
- Format
- Audiobook
- Publisher
- HarperCollins Publishers
- Genre
- Management: leadership and motivation, Management decision making, Business ethics and social responsibility, Ownership and organization of enterprises, Business communication, etiquette and presentation, Business strategy, Self-help, personal development and practical advice, Organizational theory and behaviour
Synopsis
Discover the key to positive workplaces and better results from one of Britain's most successful leaders. A Waterstones Book of the Month and Paperback of the Year 2025 'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' The Guardian The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams. ______________________________ James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy. The Happy Index invites readers into a world where employee happiness isn't just a buzzword – it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of. From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.
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